Privacy Policy

1. Introduction

FORENSYTS ("FORENSYTS," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our digital forensics software products, or engage with our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or request a product demo
• Purchase or license our software products
• Subscribe to our newsletter or marketing communications
• Contact us for customer support or technical assistance
• Participate in training programs or certification courses
• Submit inquiries through our contact forms

This information may include:

• Name, email address, and contact information
• Company name, job title, and professional details
• Billing and payment information
• Account credentials (username and encrypted password)
• Law enforcement or agency credentials (when applicable)
• Communication preferences and support inquiries

2.2 Technical and Usage Data

We automatically collect certain technical information when you access our website or use our services:

• IP address and geographic location data
• Browser type, version, and language preferences
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Referring website addresses
• Software version and license usage data
• Performance metrics and error logs

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our digital forensics software and services
• Account Management: To create and manage user accounts, process registrations, and verify credentials
• Transaction Processing: To process purchases, manage licenses, and handle billing
• Customer Support: To respond to inquiries, provide technical assistance, and resolve issues
• Product Development: To analyze usage patterns, improve functionality, and develop new features
• Security: To detect, prevent, and address security threats, fraud, and unauthorized access
• Communications: To send product updates, security alerts, and marketing materials (with your consent)
• Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Training and Certification: To deliver educational programs and issue certifications

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers (e.g., Amazon Web Services)
• Payment processors and billing services
• Email delivery and communication platforms
• Analytics and performance monitoring services
• Customer support and ticketing systems

These providers are contractually obligated to maintain confidentiality and use your data only for providing services to us.

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government or regulatory investigations
• Protection of our rights, property, or safety
• Prevention of fraud, security threats, or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Forensic Data and Evidence Handling

Important Note for Forensic Professionals: FORENSYTS software is designed for digital forensic investigations. Any data you analyze, extract, or process using our software remains entirely under your control and custody.

• We do not access, view, or store forensic evidence processed through our software
• Case data and extracted evidence remain on your local systems or designated storage
• You maintain full chain of custody and control over investigative materials
• Cloud features (if enabled) use end-to-end encryption with your controlled encryption keys
• We do not share forensic data with third parties under any circumstances

Our software may collect anonymous usage statistics and error reports to improve product performance, but these never include case-specific or investigative content.

6. International Data Transfers

FORENSYTS operates globally and may transfer your information to servers located in the United States and other countries. We comply with applicable data protection laws and frameworks, including:

• EU-U.S. Data Privacy Framework
• Standard Contractual Clauses (SCCs) for EU data transfers
• UK GDPR and international data transfer mechanisms
• Regional data localization requirements where applicable

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Firewall protection and intrusion detection systems
• Access controls and principle of least privilege
• Employee security training and background checks
• ISO 27001 certified information security management

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on:

• Active account status and license agreements
• Legal, regulatory, or contractual obligations
• Legitimate business interests (e.g., fraud prevention)
• Dispute resolution and legal claim handling

When data is no longer needed, we securely delete or anonymize it according to data protection standards.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

9.2 GDPR Rights (EU/EEA Residents)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

9.3 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to opt-out of the sale of personal information. We do not sell personal information.

9.4 Exercising Your Rights

To exercise any of these rights, please contact us at admin@forensyts.com. We will respond to your request within 30 days (or as required by applicable law).

10. Marketing Communications

You can opt out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at admin@forensyts.com

Please note that even if you opt out of marketing communications, we will still send you essential service-related messages (e.g., account notifications, security alerts).

11. Third-Party Websites and Services

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Additional Regional Information

For EU/EEA Residents

FORENSYTS is the data controller for your personal information. Our EU representative can be contacted at the email address above.

For UK Residents

We comply with UK GDPR and Data Protection Act 2018. You have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For Australian Residents

We comply with the Australian Privacy Principles under the Privacy Act 1988. You may contact the Office of the Australian Information Commissioner (OAIC) with privacy concerns.